Pool & Turf Service FAQ
What makes Pure Desert Pool & Turf different?
For starters Pure Desert is St. George's only pool & turf cleaning service, meaning we are your one company for total backyard care.
For pool service we take time to vacuum the entire pool each visit, a step most companies skip. Along with our professional cleaning routines and attention to detail that set us apart from your basic pool service.
For turf we have professional grade equipment and routines that ensure full debris removal and odor elimination for stinky turf.
Do you really vacuum each pool every week?
Yes. Unlike many companies that only vacuum when they think it's necessary, we perform a full vacuum during every scheduled weekly service, because we know how important it is for the health of your pool.
Do you provide the chemicals for my pool?
Yes. We supply and professionally dose the chemicals needed to keep your pool clean, healthy, and balanced.
Will you inspect my equipment and do repairs?
We will inspect your equipment each service. However, we do not preform or specialize in equipment repairs, if a repair is needed we will let you know and help refer you to a professional to take care of the repair.
Do you require pre-payment?
No. We earn your business through quality service. We will never bill you for services that have not been preformed.
Are you licensed and insured?
Yes, we are fully licensed and insured. Also our technicians are "Certified Pool Operators"
How long does each service take?
Pool services usually takes around 20-40 minutes.
Turf service depends on the size but average visits take around 1-2hrs
Why should I have my turf professionally cleaned?
Our professional turf cleaning breaks up, extracts and eliminates debris, odors and contaminants that a basic everyday cleaning doesn't cover.
Professional turf cleaning not only makes your turf look good, smell good and stay healthy, but it also protects your investment and extends the life of your turf.
How often should artificial turf be professionally cleaned?
Most homeowners benefit from a professional deep clean every 1-3 months, depending on pets, foot traffic, and debris.
Does turf cleaning remove pet odors?
Yes. Our turf cleaning process and deodorizing treatment helps eliminate pet urine and waste odors while sanitizing and refreshing the turf.
Is turf cleaning safe for my pets?
Absolutely, we use enzyme based cleaners that are 100% pet, human and eco friendly.
Will turf cleaning make my grass stand back up?
Yes. Our power broom process lifts matted fibers, improving the appearance and feel of your turf.
Pricing & Scheduling FAQ
How much does weekly pool service cost?
Pricing depends on your pool's size, condition, and features. Contact us for a free personalized quote.
How much do your turf services cost?
Pricing depends on the services needed, the size of your turf area, and pet use. Contact us for a free personalized quote.
Are there any hidden fees?
No! There are no hidden fees. Pool customers are billed for the rate of the service preformed and the cost of chemicals added to their pool.
Turf customers are billed for the rate of the service preformed. That is it! No hidden fees.
Do you offer free estimates?
Yes. We provide free, no-obligation estimates for both pool and turf services.
Can I choose the date and time for my pool or turf service?
Yes, we try to arrange and preform our services around your schedule. However, service times and days are dependent on our schedule and availability. You will get an on the way text before we arrive so you always know when we are coming.
Do I need to be home for my pool or turf service?
No you do not need to be home or present for either pool or turf services, as long as the technicians can access your pool or turf area.
Common Homeowner FAQ
Can regular pool maintenance save me money?
Yes. Preventative maintenance helps avoid expensive equipment failures, algae treatments, plaster damage, and premature replacement of pool components.
Do I need professional service if I have a pool robot?
Yes. A robot helps remove debris, but it doesn't balance water chemistry, inspect equipment, clean baskets, or identify developing issues. Professional maintenance keeps the entire pool system operating properly.
What does "premium service" mean?
For us, it means never rushing through a visit. We focus on thorough deep cleaning, expert water balancing, proactive equipment inspections, and consistent communication so your pool or turf receives the care it deserves.
What areas do you serve?
We proudly serve homeowners throughout St. George, Washington, Santa Clara, Ivins, Hurricane, and nearby Southern Utah communities.